Privacy Policy

Plumbers In London Ltd ("we", "our", or "us") — Company No. 13895386, registered at 8 Rosedale Close, Bricket Wood, St. Albans, AL2 3XE — is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following categories of personal information:

• Name, email address, and telephone number
• Postal address and postcode
• Details of your plumbing enquiry or service requirements
• Technical data including IP address, browser type, and device information
• Usage data collected via cookies (see our Cookie Policy)

We use your personal data for the following purposes:

• To respond to your enquiry and provide the requested plumbing services
• To process bookings, send appointment confirmations, and engineer ETAs
• To send you invoices and process payment
• To improve our services, website, and customer experience
• To comply with legal and regulatory obligations

We process your personal data on the following legal bases: (a) Performance of a contract — to deliver the plumbing services you have requested; (b) Legitimate interests — to operate and improve our business; (c) Consent — where you have explicitly agreed to receive marketing communications; (d) Legal obligation — where processing is required by law.

We retain your personal data for as long as necessary to deliver the services requested and comply with our legal obligations. Customer records are typically retained for 6 years from the date of the last transaction to comply with UK tax and accounting requirements.

Under UK GDPR, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; restrict or object to processing; and data portability. To exercise any of these rights, contact us at info@plumbersinlondon.co.uk.

For any privacy-related queries or to exercise your data rights, contact: Plumbers In London Ltd, 8 Rosedale Close, Bricket Wood, St. Albans, AL2 3XE | Email: info@plumbersinlondon.co.uk | Tel: 0203 588 0995